Poor door or lid seal
A torn gasket or an overfilled freezer lets warm, humid air in and builds frost.
Appliance problem guide
Freezer Not Freezing
A standalone freezer that stops freezing usually has a control, airflow, defrost, seal or compressor problem.
Short answer
Check the outlet and the temperature control, make sure the door or lid seals and that the unit has space around it for airflow. If the compressor is not running, or the freezer runs constantly without getting cold, it needs a technician.
For homeowners with a broken washer, dryer, oven, stove, cooktop or freezer. Not for refrigerators, dishwashers, microwaves, commercial appliances, parts orders or phone-only quotes.
What is usually behind it
Likely causes
A freezer moves heat out of the cabinet and releases it through the coils. Anything that stops that cycle lets the temperature rise.
Blocked airflow around the unit
Freezers pushed tight against walls, or in hot garages, struggle to release heat.
Defrost or fan problem
On frost-free uprights, a failed defrost part or fan lets the coil ice over and cooling drop.
Compressor or start relay
A compressor that clicks on and off without running often has a failed start relay or a larger fault.
Safe first checks
What you can safely check first
- Make sure the freezer is plugged in and the outlet works
- Check the temperature control has not been turned down
- Close the door or lid on a sheet of paper; if it slides out easily, the seal may be weak
- Leave a few inches of space around the unit for airflow
- Listen for the compressor running
- Keep the door closed to protect the food
Safety: gas and electrical work
Unplug the freezer before cleaning the coils or moving it. Do not puncture ice with sharp tools, which can damage the cooling lines.
If food has thawed, follow USDA food safety guidance on what can be kept.
When to call
When to call a technician
Call if the compressor is not running, if the freezer runs nonstop without getting cold, or if frost keeps building quickly. Mention whether it is a chest or upright freezer and where it sits.
Freezer Repair
Chest and upright freezers that will not freeze or run constantly.
Markets and areas
Calling from your market
- Freezer Repair in Birmingham, AL
- Freezer Repair in Tuscaloosa, AL
- Freezer Repair in Huntsville, AL
- Freezer Repair in Mobile, AL
Markets
Regional areas
The USDA recommends keeping a freezer at 0 degrees Fahrenheit. An inexpensive appliance thermometer placed between packages gives a reliable reading after a few hours.
A weak door seal or a defrost problem on frost-free models is the usual cause. Check the gasket first; if frost builds quickly with a good seal, call a technician.
Many freezers are rated for a certain temperature range. In very hot garages they run longer and may not keep up. Give the unit room to breathe and keep it out of direct sun.
Next step
Still not working after the safe checks?
Call to describe what the appliance is doing and get connected with an independent local provider.